Rockwarm is a local family run business (Est. 1983) based in the Midlands, offering Insulation solutions across the private and social housing sectors. We pride ourselves on our reputation an offer a top class installation from start to finish. You can see this first hand by looking at all our wonderful reviews on yell.com !

Customer Journey:
Installing External Wall Insulation can seem like a daunting and long winded process but we aim to make it pain-free experience for our customers by keeping them informed every step of the way. Once you have signed up with us, we allocate you a Customer Liaison Officer who is effectively project-managing the whole process for you. They will advise you of all the key dates (scaffold going up etc) and will manage all of your appointments with the specialist tradespeople (plumber, electrician, etc).

Quality Management:
Our Operations Manager will meet with you before the works start in order to run through every detail of the planned installation, to make sure that you are happy with every aspect. From this meeting he creates a “job-brief” that is shared with all the relevant tradespeople and you receive a copy too. He then will make regular site visits at each of the key stages of installation to ensure that he is happy with the Quality of workmanship, and that the “job-brief” is being delivered.