Promar International is the U.K.'s largest farm, environment and agri-food consultancy business, part of Genus plc.

Our multi-million pound business specialises in research and consultancy in the agricultural and agri-food sectors both in the UK and worldwide.

The nationwide team of consultants and business support staff offer a wide range of products and services to meet our customers' needs in the U.K. and on a global basis.

As part of our commitment to delivering outstanding service, we place great importance on listening to our customers.

We complete an annual survey which allows us to make continual improvements to our service. For example, customer feedback last year led directly to improvements, including:

Further investment into training - particularly focusing on partnering our consultants to work with farmer clients to develop their staff management capability.

Creating systems to measure improvement on farm faster – in addition to the use of Farm Business Accounts and Milkminder, a new spot check system has been recreated to measure performance on a daily basis.

Take a lead in creating a positive message within the industry – within the constant challenge which dairy farming provides, our customers told us that someone needed to start extolling the positives that dairy farming creates, especially to the consumer. We've taken a lead with DairyCo, Dairy UK and other stakeholders to develop the “Proud of Dairy” project.

These initiatives are underpinned by the values which we feel represent the business. We feel our committed and passionate staff, are able to take an independent and professional view of our clients businesses, utilising their knowledge to give an honest opinion and create a clear vision for the future.