NewVoiceMedia's cloud-based software joins up all your communication channels to uncover the facts that can solve a problem or help make a sale, whenever and wherever your people need them. The system integrates seamlessly with Salesforce giving you full access to your hard-won CRM data, without expensive, disruptive hardware changes.

A cloud contact centre provides businesses with a means to intelligently manage inbound or outbound information across voice and multiple other channels. Cloud contact centres form part of a business's overall customer relationship management.

An inbound or outbound cloud contact center is a Software as a Service (SaaS) solution that is used, stored, and specifically designed to be delivered from the Cloud. This innovative and versatile software can be deployed quickly and is always up-to-date with the latest version as updates are implemented across the platform and happen automatically.

Cloud contact center software is also extremely flexible. It can adapt quickly to changing business needs, grow or shrink based on seasonal traffic demands and integrate seamlessly with third party applications.

NewVoiceMedia's ContactWorld is the first global true-cloud contact centre solution designed to improve the efficiency of your sales team and provide personalised service to every inquiry.